At Sami Steel (hereinafter referred to as “we,” “our,” or “us”), we take pride in delivering high-quality products and services to our valued customers. We want you to have a satisfactory shopping experience on our website. However, we understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the guidelines and procedures for requesting a refund for products purchased on https://samisteel.in/.

1. Eligibility for Refund:

• Our refund policy covers eligible products purchased directly from our website, https://samisteel.in/.
• Custom-made or personalized items may not be eligible for a refund unless they are found to be defective or damaged upon delivery.
• To be eligible for a refund, you must raise a refund request within [insert number] days from the date of product delivery.

2. Valid Reasons for Refund: You may request a refund under the following circumstances:

• The product received is defective, damaged, or does not match the description provided on the website.
• You received the wrong product.

3. Non-eligible Cases: Refunds may not be issued under the following circumstances:

• Change of mind or if you no longer want the product.
• Damage caused by misuse, mishandling, or improper care of the product.
• Normal wear and tear of the product.

4. Refund Procedure: To request a refund, please follow these steps:

• Contact our customer support team via [insert contact details] within the specified refund period.
• Provide the order number, details of the product, and a clear explanation of the reason for your refund request.
• Our customer support team will review your request and may request additional information or evidence to assess the claim.
• If your refund request is approved, we will provide you with instructions for returning the product.
• Once we receive the returned product and verify its condition, we will process your refund.

5. Refund Processing:

• Refunds will be issued in the original payment method used for the purchase.
• Please allow up to [insert number] business days for the refund to reflect in your account after it has been processed.
• Any shipping or handling charges paid at the time of purchase are non-refundable, unless the product is being returned due to an error on our part.

6. Cancelled Orders: If you wish to cancel your order before it has been shipped, please contact our customer support team immediately. If the order has not been dispatched, we will cancel the order and process a full refund.

7. Changes to Refund Policy: We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on this website. We encourage you to review this page periodically for any updates.

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team via [insert contact details]. We will be happy to assist you.

Note: This Refund Policy is an integral part of our website’s Terms and Conditions.